Dear Red Carnation Hotel Guest,
As we continue to face the global challenge of responding to COVID-19, we remain focused on caring for the health, security and wellbeing of our guests and employees, and continue to operate our hotels with both our head and our heart during these difficult times.
At present, all of our hotels and restaurants remain open and we are still warmly welcoming our guests; however as travel restrictions continue to build, we are committed to being as flexible as possible, understanding our guests' travel plans will likely need to be postponed.
For guests who have booked a pre-pay rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months from your planned arrival date.
As a hospitality business, we take our role very seriously and we have always employed stringent safety and sanitation protocols and we will continue to do so (with special measures to prevent the spread of COVID-19).
As a company we remain united when it comes to appreciating the reality of the situation, but also in the hope we have for the future. We are doing everything we possibly can to ensure the health and safety of our hotels during this time and will continue to closely monitor and follow the guidance of relevant organisations and officials.
Our thoughts are with all of our guests, teams, partners and suppliers and their loved ones during these uncertain times, and we look forward to warmly welcoming you all back to Red Carnation Hotels soon
With kind regards,
We are closely monitoring the coronavirus (Covid-19) developments and will continue to prioritise the safety of our guests and employees. We are aware of the latest travel advice issued by government agencies and are monitoring all updates issued by the World Health Organization (WHO) and the Centres for Disease Control (CDC).
We have always employed stringent safety and sanitation protocols in each and every one of our hotels, and we will continue to do so (with special measures to prevent the spread of Covid-19). We are following the recommendations from the World Health Organization (WHO) and the Centres for Disease Control (CDC). In addition to these measures, we encourage you to learn more about what you can do to travel safer. The World Health Organization has several recommendations to reduce exposure to a range of illnesses, including hand and respiratory hygiene as well as safe food practices.
For guests who have booked a pre-pay rate and are due to stay between 13th March and 31st December 2020, you will have the option to amend your booking from 12 months of your planned arrival date. Please email email@example.com or call +1 (561) 659 5800 the hotel reservation team and they will help you change your booking.
For bookings made through a travel agent or online booking platform (e.g Booking.com, Expedia) please contact them directly, we will honour the same cancellation policy, as above, for pre-paid rates via them as well. If you are able to claim your hotel stay via your travel insurance, please let us know and we will arrange for any documents you require to be sent to you.
If you would like to book with us for a future date, we have very flexible terms and conditions on our best available rates and packages; bookings may be cancelled one day prior to your arrival date, without any fees being incurred. If you have booked a flexible rate and would like to change your arrival date, please contact the reservations teams or your preferred booking partner who can amend your booking for you.