Red Carnation Hotels

CAREERS

Guest Services Representative

Hotel: The Chesterfield Palm Beach
Ref: CF00003

MAIN DUTIES AND RESPONSIBILITIES:

• Ensures guests receive a warm welcome to the hotel
• Registers guests according to procedures and law
• Conversant in the use of the hotel’s computer system and telephone system
• Operates fax machines and photocopiers
• Accurate in cash handling and currency exchange
• Compiles guest’s accounts
• Awareness of all sales outlets within the hotel and promotes these to guests
• Knowledgeable of hotel’s layout and allocates rooms to guests according to their needs
• Handles and passes on any relevant information or complaints to the Front Office Manager
• Answers reservation inquiries, while maximizing occupancy and revenue
• Knows all hotel promotions
• Acknowledges all regular guests and VIPs and their requirements
• Reconciles bank at the end of the shift
• Performs courtesy callbacks to all guests within 15 minutes of arrival
• Informs the Manager on Duty is aware of arrival of VIPs
• Ensures the reception area is clean and tidy at all times and well stocked with guest stationary, brochures, apples, cookies and candies
• Ensures that any account to company/voucher accounts have the relevant correspondence attached
• Answers telephone calls quickly and efficiently
• Ensures faxes and messages are given to guests at the earliest opportunity
• Responsible for making sure that there is an accurate hand-over at the beginning and end of each shift
• Works closely with housekeeping department, reservations, concierge, and night staff
• Remains constantly aware of security and safety and reports or acts appropriately upon any suspicious event or person
  

OTHER DUTIES AND RESPONSIBILITIES:

• Perform any other duties as requested by the Front Of The House Manager, Front Office Supervisor, General Manager, or other members of the management staff
• Attend meetings, training seminars as needed

  
SUPERVISORY RESPONSIBILITIES:

None.

QUALIFICATIONS, SKILLS & KNOWLEDGE REQUIREMENTS:

High School degree or equivalent.  Previous hotel experience, hospitality training and customer service at the highest level. Knowledge of computers and hotel systems. Good math skills. Multi task oriented.

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties and position requirements:

Sitting for long periods of time. Must be mobile. Some bending stooping, reaching, and lifting.

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